Orca picks up where ServiceNow leaves off for full change request automation including:
Routine Configuration Changes | Configuration Remediation | Application Deployment
Bi-directional Orca and ServiceNow integration. Here’s how it works:
Orca is constantly on the lookout for configuration drift or compliance issues. When a compliance issue is found, Orca creates a change request in ServiceNow and waits for any necessary change request approvals. After the change request has been approved, Orca promotes it through its various states and begins automating configuration changes. Orca then sends all the changes it made to ServiceNow as part of the change request description. Once the change is complete, Orca sends Pass/Fail information back to ServiceNow and finally, Orca sets the change request to a “Completed” state.
In summary, Orca manages and integrates everything from “Opening” through “Completion” of a ServiceNow Change Request.
Did you know?
ServiceNow integration can be turned on for
Or entire environments
For example, you may not want ServiceNow change requests for Development servers, but you definitely want them for Production. A perfect job for Orca.
Without Orca’s ServiceNow integration,
You spend time waiting to…
Triage the incoming ticket queue
Determine the correct ticket assignment
Start the approval workflow
Determine the work needed to complete the ticket
Determine the responsible team(s) to fix the issue
Either 1) manually fix the issue, or 2) use a point tool to fix the issue
Update the ticket once they’ve made the appropriate change
With Orca’s ServiceNow integration,
Orca has already automatically…
Identified configuration drift and/or compliance issues
Kicked off an automated job to fix the issue
Created the ticket in ServiceNow and workflowed any required approvals
Fixed the problem
Updated the ticket with the proper details and completed the ticket
Video: Automate Change Requests in ServiceNow with Orca
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